Question: What Are My Consumer Rights When Buying A Mobile Phone?

Do you get 12 month warranty on mobile phones?

Australian Consumer Law guarantees Whether you buy a phone outright or via a 12- or 24-month contract, your purchase is covered by general Australian consumer law, which specifies that any goods sold in Australia are covered under an automatic guarantee..

Will ee give me a replacement phone?

If you are in warranty, you can book a free repair with EE or the manufacturer. Please note: If your device is less than 30 days old and you think it could have a fault, we may be able to replace it with a brand new device, free of charge.

How long is Samsung warranty on phones?

one-yearSamsung typically puts a one-year manufacturer’s warranty on its Galaxy flagships. The company says out-of-warranty issues like liquid damage and corrosion won’t be eligible for same-day service but that other out-of-warranty damages, like cracked screens, can still be fixed at a uBreakiFix store.

How do I know if my phone is under warranty Apple?

You can also go to to find out if your device is covered. Sign in with your Apple ID, then choose your device….Check if your device is covered by an AppleCare plan or Apple’s Limited WarrantyGo to the serial number of the device.Follow the onscreen instructions.

How can I make my phone go bad?

9 Ways You’re Accidentally Damaging Your SmartphoneInstalling malware. … Leaving your phone plugged in. … Allowing your phone to overheat. … Dropping your phone, even if it’s in a case. … Exposing your phone to liquids. … Keeping your phone on 24/7. … Leaving your phone on the couch (or keeping it in your pocket) … Filling up your phone’s storage.More items…•

How long are mobile phones guaranteed for?

The length of a phone’s warranty depends on the manufacturerHandsetBatterySony Ericsson24 months6 monthsSamsung24 months6 monthsLG24 months6 monthsBlackberry24 months6 months5 more rows

How long do you have to return a phone?

You have 14 days to return a device purchased at a store. You can go to any T-Mobile store to return a device. A restocking fee may be charged for the return.

Can I return my phone if I don’t like it?

Take your phone in its original packaging with your receipt back to the shop. If you cannot find a returns policy, it’s worth trying anyway. Again, take your phone in its original packaging, along with your receipt, back to the store where you bought it and ask. You may or may not get your cash back.

What happens if your phone breaks before the contract is up?

So if your iPhone breaks down when you’ve had it over a year but before your two-year contract is up for renewal, you could be stuck on a contract you can’t get out of with a phone that doesn’t work. … However, networks are generally unwilling to repair or replace out-of-warranty phones for free.

How much is a restocking fee?

A number of companies charge “restocking fees” that that are often about 15 percent to 20 percent but can go much higher.

Can I return my iPhone after 30 days?

In the recent past, customers who purchased an iPhone directly from the Apple Online Store and in Apple Retail Stores have had 30 days to return the device for any reason.

Can iPhone repair shops steal your data?

Spying keyloggers. Some disturbing news has just been reported by researchers who claim repair shops could easily install secret hardware that can completely compromise the security of your gadget.

How do I write a complaint letter to a mobile phone company?

– say what action you would like to company to take. Dear Sir/ Madam, I am writing to inform you about the faulty mobile phone that I have purchased in your store. I am Christine B., I am a regular customer of your company.

Can I get a refund on a mobile phone?

Legally, you only have 30 days to reject something and get your money back. If the phone is within its guarantee period, check to see if the guarantee offers a refund for your particular fault. If it doesn’t, you could still contact the manufacturer and explain the problem, asking if it will give you a refund.

What does a faulty phone mean?

faulty” means something is broken. ” My phone is faulty” means your phone is broken. “at fault” means something or someone is responsible for something. ” My phone is at fault” means that your phone is the reason for something.

Can I sell my phone back to ATT?

Sell or trade You can lower the cost of an upgrade when you sell your old smartphone or do a phone trade-in. … Accept the trade-in offer online. Use the prepaid shipping materials from AT&T to pack and send your device. Get your AT&T Promotion Card by mail or visit your local AT&T store for instant credit.

Are you entitled to a refund if goods are faulty?

You can get a full refund within 30 days. … The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days.

What is included in phone warranty?

Many cell phones come with a 1-year limited warranty which can be extended. Warranties usually cover manufacturing defects and hardware malfunctions but do not cover damage from accidents and misuse. Insurance costs you extra each month and helps you pay to fix cracked screens, water damage, and other repairs.